Shipping within the E.U: Recorded delivery costs £5 plus £2 per every additional item and will normally take 5 - 7 working days; however dispatch can occasionally be subject to availability. Please allow 10 working days to receive your delivery before querying your items.
Shipping internationally: Shipping is £12 worldwide plus £4 per every additional item and takes approximately 10 - 15 days. A tracking number will be emailed to the customer once the order has shipped. Expedited shipping is available upon request.
All products will be delivered to the address that you indicate when you complete your purchase and risk of damage to or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person.
All products will require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment and transfer of responsibility in the same way.
Only items purchased directly at www.laurienouchka.com will be able to be returned to the site.
Laurie Nouchka LTD Is not responsible for any items lost or damaged during shipping.
If you wish to return your purchase we ask that you contact us before returning the item by emailing firstname.lastname@example.org within fourteen working days of receipt. Merchandise must be returned in its original condition with all tags attached. Garments that are returned with signs of being worn or delivered to our returns department outside the 14 day window will be sent back to the original address. All swimwear must be returned with hygiene strip intact. Please be aware Laurie Nouchka LTD are not responsible for the return postage cost unless the item is proven to be faulty.
Please note that when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded post. Always retain proof of postage. Postal address details will be given at the time that your returns number is issued. All items must be returned unused, in their original condition and from the country that the order was delivered to.
If you have received a faulty product please contact us within 28 Business Days of the date of receipt. Please note: items returned that have been worn or laundered not in accordance with instructions outlined on the care label will not be eligible for a refund.
Please allow 14 days for the refund to be processed. Make sure your name/order number is in the package and include any paperwork if available. Thank you for understanding, please contact us at email@example.com if you have any concerns.
This does not affect your statutory rights.